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Cannot receive SMS while abroad

katiejobarry
Level 2

Hi there,

I'm currently overseas and cannot receive any SMS to my Australian number. I've tried to set up international roaming through my tpg account but in order to log-in to my account I need to be able to receive an SMS with a verification code and I can't receive them. So, I haven't gotten very far!

My phone doesn't seem to be picking up any local carriers.

Has anybody experienced a similar issue or have any suggestions on how to overcome this? 

Many thanks,

Katie

1 REPLY 1
BasilDV
Moderator

Hi @katiejobarry

 

We'd like to look into your account and see what we can do to activate your international roaming.

 

Shoot me a PM with your customer ID or mobile number.

 

BasilDV