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Cannot send SMS from overseas but can receive SMS

Level 1a

Am overseas with an iphone 4.

Have international roaming on.

Can receive incoming texts but my outgoing texts aren't being delivered

Have rebooted the phone.

Can someone please help.

8 REPLIES 8
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Moderator

Hi @Drew,

 

Welcome to TPG Community!

 

We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, complete address and the mobile number affected.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Moderator

Hi @Drew, can you also PM us the mobile number?

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Moderator

Hi @Drew, can you also PM us the mobile number?

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Level 1a

xxxxxxxxxx

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Moderator

Thanks for the details, Drew. We have coordinated your concern to our Mobile Team and we'll revert to you once a feedback is received.

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Moderator

Hi @Drew, it appears that your iMessage is currently switched on.

Please switch it off by going to Settings > Messages > IMessage.

Let us know how it goes.

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Level 1a

I want to be able to send iMessages when wifi is available.  Why turn it off?  (It's always been on).

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Moderator

You need to switch it off for the text message to work, @Drew.