TPG Community

Get online support

Cannot send SMS internationally but can receive them

Highlighted
Level 1

Hi,

iPhone 4 /IOS 7

Current Plan: T4G Medium

 

Having trouble sending an SMS to a mobile phone located internationally in the USA. Error received:

 

"Not Delivered/Message Send Failure"

 

There's no problem receiving an SMS from the same mobile phone located in the USA. Also no problem sending and receiving local SMS's within Australia.

 

SMS and MMSs sent to International Mobiles is an exclusion on the Plan but that should not prevent SMS and MMSs being sent internationally. The add-on cost of these messages should just be added onto my account.

 

Advice needed on how to fix the issue. 

4 REPLIES 4
Highlighted
Moderator

Hi @marki 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Highlighted
Moderator

Hi @marki 

 

I have requested for our Mobile Team to investigate. Can you send SMS to any overseas mobile in the USA or other countries?

 

Regards,

Karl

Highlighted
Level 1

Hi Karl,

 

My daughter moved to the USA in recent times. Her mobile number is the only one located internationally. There are no other international numbers I can try.

 

Mark

Highlighted
Moderator

Hi @marki 

 

No worried thanks for getting back to me. I'll update the mobile team.

 

Regards,

Karl