Cannot send or receive MMS

[localhost]

Checked all settings, everything looks fine but still can't send/receive MMS messages.

[Shane]

Hey, localhost. Try these, check the settings of your phone and ensure that it has these details. 

MMS Settings

MMS settings

Your phone may not require the MCC, MNC or APN Type. 

Restart your phone after setting up the MMS. Last resort is to do a 'network reset' on your mobile settings. 

An article is also created about MMS setup guide.

Note: Some options to send an MMS is to top-up the prepaid balance of at least $10. Option is to change the plan as well to the one that includes unlimited MMS.

Let us know how it will go.

Checked all settings, everything looks fine but still can't send/receive MMS messages.

[localhost]

Yep, checked those guides first, settings are the same... still no luck.

[Shane]

Send us your details (Contact number/Customer ID) also include the best contact number so we can arrange our Mobile Team to contact you for real-time test and investigation.

 

Checked all settings, everything looks fine but still can't send/receive MMS messages.

Yep, checked those guides first, settings are the same... still no luck.

[localhost]

Thanks, you have DM.

[Shane]

Got it, mate! Our Mobile Team is scheduled to contact you tomorrow to fix the MMS issue affecting the service.

Let us know how it will go!

Thanks, you have DM.