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Change Mobile Phone Plan

Level 2
Level 2

I want to change from my TPG 2 GB $19.99 mobile plan to one of the

new advertised plans 4 GB unlimited calls and SMS.

100 international minutes

$15 a month for the first 6 months then $29.99 monthly fee applies

I am told by TPG this can't be done as the promotional plan is for new customers only.

I also note that the fact is stated ( new customers only) in the advertising.

However I think this says a lot about TPG'S treatment of  existing customers.

Not Happy

I need the bigger plan.

BW

1 REPLY
Moderator

Good day @BW,

 

Existing customers can take advantage of this promotional offer when taking up a new TPG mobile service. The mobile promotion does not apply to existing TPG mobile service plan changes and/or where the promotional offer has already been applied to a mobile service.

 

TPG is excited to be building our own mobile network. Register now and we'll make sure you're one of the first to know when we're ready with our offers. https://www.tpg.com.au/register-mobile.

 

Kind regards,