Could not send MMS

[Yu]

I’ve posted this issue last week, and someone contacted me already and said I will be able to send mms by today (Tuesday), however I still could not send mms to others, in fact others couldn’t send it to me either (they can send mms to me before the call last week with a technician).

[Anonymous]

Hi @Yu ,

We will chase this with our Mobile Specialists and have them contact you again.

We apologise for any inconvenience. 

Regards,

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@Yu wrote:
I’ve posted this issue last week, and someone contacted me already and said I will be able to send mms by today (Tuesday), however I still could not send mms to others, in fact others couldn’t send it to me either (they can send mms to me before the call last week with a technician).

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[Yu]

This has caused a lot of inconvenience. Idk what they did but people couldn’t even send me MMS after the call with a specialist last week, please have someone to fix this issue ASAP as it’s affecting my work.
I’m almost certain it has to do with the server provider and not my phone as I can send mms as iMessage but not text message (MMS messaging notification is on too).

[Anonymous]

We sincerely apologise for the inconvenience. We'll make a follow up with our  Mobile Team. 

[Yu]

no follow up still? 

[BasilDV]

Hi @Yu

We apologise for the inconvenience.

This has been raised to our Mobile team and someone will be in touch with you before 3PM today.

BasilDV