Data Barred

[nf19]

Hi,

I've received 2 sms messages today telling me that my data has been barred due to insufficient funds. I've gone online to check how much data I've used, and my usage says I've only used 1GB out of 14GB available. Also, I checked to see if my direct debit had been processed, and it seems to have been processed on the 25/10/20. It's been 5 days, so I'm not sure if there has been an issue with this to warrant barring my data. I tried to use my 4G data, but it's not been working. I don't have time to call up, and would really appreciate this fixed. It's very inconvenient, and as a paying customer I'm spending money on something that I'm not actually receiving. 

[BasilDV]

Hi @nf19 

Welcome to the Community!

We were able to locate your account using your community details and refreshed your service.

Please try to check if you are able to use the service again. If it's still not working, please turn off and on your device to refresh it.

Let us know how it goes.

BasilDV

[nf19]

Hi,

I've refreshed my phone, but it's still not working. 

[BasilDV]

Hi @nf19

We've raised this with our Mobile tech team and a case manager tried to call you to no avail.

Do you have any preferred time for them to try again?

BasilDV