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Deactivate call forwarding

donaldgraham
Level 2

New Huawei mobile. All setup OK. receives calls when home screen open but will not receive when in sleep mode. All settings in menu including Divert set to OFF. Tried sending code but no result. Your advice please.

Donald

5 REPLIES 5
Angeli
Moderator

Hi @donaldgraham

 

Welcome to TPG Community! 

 

What is your smartphone's make and model? 

donaldgraham
Level 2

Huawei  JAT-LX3   Ver 6.5.0.301  Android 9

Shane
Moderator

Hi @donaldgraham,

When you say on sleep modem did you mean while the screen is currently off (standby mode) or bedtime mode? The bedtime mode for android will turn off all notification. 

Check it  here for more details. 

donaldgraham
Level 2

I think the word was Mode and yes I was meaning while the screen is currently off (standby mode)

Don

Shane
Moderator

Hey, donaldgraham.

Have you tried a different handset?  If not yet, let us try a different handset and see the issue will still persists as It is possible that it is the handset blocking the incoming call when it is ony standby mode. 

 

Regards,