I have had several frustrating conversations after a failed port, removed e-sim with incorrect number, then had the port processed despite my repeated concerns on the phone about not having access to be able to call, or log in to TPG due to multifactor authentication using my mobile number, now ports been processed and I’m literally helpless because I can’t call, or contact, and was assured this wouldn’t happen by staff.
Incredibly upset as a new customer, and currently in limbo with no working phone, need a response ASAP or will be contacting the ombudsman to pull up the calls where I repeatedly raised this issue and was dismissed/ignored by staff
