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E sim activated but deleted it by accident. now cant access the app to swap e sim

nilangajude
Level 2

Hi all,

 

today i switched to TPG and got myself an E-SIM. and after scanning the QR code it successfully activated and my old physical sim (another ISP) got deactivated as well. but while trying to delete an old e sim i had i accidentally deleted my new TPG e-sim. but when i scanned the QR code again its saying unable to activate E-Sim contact your service provider.

 

to my understanding, these QR codes are one time use and if this happens we are suppose to do a e sim swap through the portal. but i cannot log into the portal since it requires an sms verification which i cant receive since none of my sims are working now.

2 REPLIES 2
BasilDV
Moderator

Hi @nilangajude 

 

With this type of case, we need to raise a replacement ESIM.

 

Please send us a private message with your account details and we'll check it for you.

 

BasilDV

nilangajude
Level 2

Hi @BasilDV 


thanks for the reply. please check your PMs

Jude