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Extra data block charge and insufficient Prepaid balance

donkey1
Level 2

I received a text on the 7th saying my account has been "charged for an 2GB extra data block" (and found $10 was debited from my account). But I have plenty of data, it was only day 2 into a new billing period which is paid by direct debit! I also received a text saying my "data is now barred as I have insuffient Prepaid balance". I dont have a Prepaid account!

 

The data still works but I would appreciate the $10 being refunded please.

1 REPLY 1
BasilDV
Moderator

Hi @donkey1

 

Thanks for raising this with us.

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your mobile number or customer ID number to assist you accordingly.

 

BasilDV