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Frequent service dropouts.

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Level 1a

I moved to Broken Hill six months ago at which time my TPG account operated as well as previously. However, during the last couple of months I've experienced increasing dropouts: the connection indicator often blinks frequently, and some websites automatically log me out.

 

This could be due to Vodfone's network, or to TPG's arrangements with them. Either way, it's now become a nuisance sufficient to start me wondering whether I'd be better off with a different Provider.

 

Have similar complaints been made by others?

2 REPLIES 2
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Moderator

Hi @52midnight 

 

Welcome to the Community!

 

Thanks for raising this with us. We'd like to take look at your account so we can have a better understanding as to what's causing these disruptions you've been experiencing. Unfortunately, we can't pull any records using your community details. Would you be able to PM us your customer ID and mobile number?

 

For your reference: How do I private message (PM) in the community

 

Regards,

Will

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Moderator

Hi @52midnight

 

It appears that our Mobile Support Team has already reached out to you today. If you have further queries or concerns, do let us know via this thread.