Thank you for your response.
Please be advised that the roaming credit will not be credited into your account after 30 days thus it will be credited to your TPG account.
Please be informed that once the credit is on your TPG account that's the time we can refund it back to you.
Kindly note that the 30th day will be on 18/08/2020.
Please let us know if you have other concerns.
|Gilbert | MobileSupport | UserID: 16023
T 13 14 23 | F 02 9850 0813
Thanks for raising this to us. The entire unused Prepaid Balance amount it will be credited back to your account 30 days after you have deactivated International Roaming. As stated in the email today (18/08/2020) is the 30th day the credit must be on the account now and the refund should be processed today, please send me your account details (Customer ID together with the mobile number) and we'll chase this with our Mobile Team for urgent handling also include the e-mail address we can use to contact you.
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