Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
My colleague is currently not available today, please re-send the account details to me so I can proceed with the assessment related to this issue.
Hi I DMed you the information, I was wondering of you were able to identify the issue yet?