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How To Set up Voicemail and Visual Voicemail for TPG Mobile

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Community Manager

This guide will help you set up your voicemail and visual voicemail  service for your TPG mobile.

Read on for our step-by-step instructions on how to setup these service and some basic functions.


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What is Voicemail?

Voicemail allows you to divert unanswered calls to your own Voicemail box where the caller may record a message. You can then retrieve the stored messages by dialling your Voicemail box.

 

Setting up Voicemail for the first time

Initial setup can only be done directly from your TPG mobile by following these instructions:

 

Step 1. Dial 121 (standard call charges apply)
Step 2. You'll be asked to select a Voicemail security code of 4-10 digits. You’ll be asked for this code when you're checking messages from another phone.
Step 3. Record your name to personalise the standard greeting
Step 4. Set your time zone by selecting your state

That's all you need to do to set up the basics, but you can stay on the line to customise your Voicemail even further:

  • Personalise your Voicemail greeting
  • Change your notification method

Once Voicemail has been setup, you can dial '121' from your TPG mobile or 0414 121 121 from another phone at any time to change your Voicemail settings.

 

Retrieving your voicemail messages

Dial 121 from your TPG mobile and follow the prompts to retrieve your voicemail. If using another phone, dial 0414 121 121. You will be asked to enter your mobile number and Voicemail security code for verification.

 

Voicemail notification method

By default, you will receive an SMS alert when a caller leaves you a voicemail message. You can change the Voicemail notification method by dialling the numbers below.

 

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What is Visual Voicemail and how do i use it?

Visual voicemail is a feature that allows you to do the following: 

  • Receive and listen to messages in any order
  • Scroll through messages visually
  • Save, archive or delete messages by touch
  • Get transcription of messages (for most)
  • Send voice messages via email or text

This feature is usually found on IPhone’s but other phones are beginning to use this feature.

 

Set up Visual Voicemail

1.Go to the Phone app, and then tap the Voicemail tab.

2.Tap Set Up Now

 

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3.Create a voicemail password, then tap Done.

4.Enter your password again to confirm it, then tap Done

5.Select Custom or Default. If you choose Custom, you can record a new greeting.

 

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6. Tap Done to save your greeting

Note: You can also Dial ‘1217’ from your iPhone to activate visual voicemail. A recorded message will confirm Visual Voicemail has been switched on.

 

 

Retrieving Visual Voicemail messages

Press the green phone button and then the voicemail icon.
You will see a list of voicemail messages left on your phone.

 

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Troubleshooting Visual Voicemail Issues

If you need help, try these steps.

 

  1. Try to call someone to check your mobile network connection. 
  2. Make sure that you set up your voicemail greeting. To check, dial your phone number from your iPhone or Call your iPhone from another phone and try to leave yourself a voicemail.
  3. Go to Settings > General > Reset and tap Reset Network Settings then try the setup and troubleshooting steps again

Note: Performing step 3 will restart your phone and delete any saved wireless/Wi-Fi network passwords from your phone. You will need to re-enter any WiFi passwords.

 

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For further information on TPG voicemail and Visual Voicemail click here