Welcome to TPG Community!
We are sorry to know that you've decided to cancel the service. We have located an account using your community details, but we'd like to make sure that we will be working on the right one.
Please PM us your TPG customer ID, Mobile Service Number and address.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @Patazacc, thanks for providing the account details via PM. We have raised your concern to our Mobile Escalations Team and a case officer will contact you via email to further discuss the matter.
Let us know should you have further queries. Thank you.
Hi @Patazacc, we can see that our Mobile Team has been in touch via email and discussed the concerns raised.
Please make sure to send an email to the email address they have provided to proceed with your request. Let us know should you need further assistance. Thank you.