i was going to port my prepaid plan from Optus to TPG sim only mobile.
i have received the SIM card from Tpg but after activation I received an email stating my porting has failed . Because of mismatch in date of birth or/and possibly email.
i arrived in Australlia about 6mths ago with a few friends and cannot write or read too much English and my friend help me to purchase a SIM card from Optus at the airport. I have been using that card since then, but I could not update the date of birth or email because I don't know exactly what my friend wrote on the application form. Looks like I have to stay with Optus because I can't get my date of birth corrected. How can I cancel my Tpg sim only mobile. I don't want Tpg to continue charging me. Someone has help me to write this question, I am afraid to ring because I can't understand or speak clearly with the person on the phone. Thks
I need this fixed quickly, it shouldn't be this difficult. I'm very disappointed and I really don't want to have to cancel all this but have no other alternative.
