TPG Community

Get online support

How to revert to old number with replacement SIM?

_zcloudiest
Level 2

I replaced a lost SIM card and activated it 2 days ago.  Now my iPhone says the old number will expire is 8 days and a new number has appeared on the phone.  How do I revert the new SIM to the old number? 

 

Thanks in advance.

2 REPLIES 2
Shane
Moderator

Hi @_zcloudiest,

 

Let us help check this with our Mobile Team. Could you shoot us a PM with your details to better understand the situation.

 

How to send a PM? 

 

Regards,

 

I replaced a lost SIM card and activated it 2 days ago.  Now my iPhone says the old number will expire is 8 days and a new number has appeared on the phone.  How do I revert the new SIM to the old number?

 

Thanks in advance.

Shane
Moderator

Hi @_zcloudiest,

 

Have you activated the replacement SIM card? If not yet, we need to activate the replacement SIM card. 

We created an article with a step-by-step procedure,, please see the link below.

 

How to Activate Your TPG Mobile Sim Card

 

Regards,