Hi @Anji , there was an issue with our mobile services yesterday, which has been resolved. Please refer to this link: https://www.tpg.com.au/servicestatus.php?category=35&timeframe=last24
If you are still experiencing problem, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
