Hi @kayladuckham ,
Welcome to the community!
We're sad to know that you have not yet received the SIM card, we'd love to help check the status of the SIM and locate it for you. To better understand the situation, please send me your account details (Customer ID/Mobile number) together with the address on file.
I received an email advising my SIM was shipped on the 16th October however I still have not received it yet. Can you please review and confirm the status of my SIM?