I'm unable to make or receive phone calls

[eugenelimsg]

Hi, been using this for a week. Internet works great, but have not been able to make nor receive any phone calls.
SMS seems to be working though, so it's really strange. I use a Samsung Galaxy Note8, VoLTE is active.
Thanks.

[BasilDV]

Hi @eugenelimsg,

Welcome to TPG Community!

Have you tried turning Off and on your mobile phone? If yes, try to select manually the network on your phone.

You need to select Vodafone/Optus.

Check if the incoming and outgoing calls are working.

If the service is still not working, try to use another handset to test the SIM card. If still failed, please shoot me a PM with your TPG mobile number or customer ID number.

I'd like to look into it further.

Kind regards,

BasilDV

[ipodminii]

Hi there

I'm also facing the same issue. please advise

[Will]

Hi @ipodminii

Welcome to the Community!

Thanks for raising this with us. In order to understand as to why you're unable to use your home phone, we'll need to pull up your account. Unfortunately, we're unable to locate any record using your community details.

Can you PM us your customer ID or username together with your service address? You may also provide the homephone number itself.

For your reference: How do I private message (PM) in the community

Regards,

[chiliplant]

my phone no is XXXXXXXX

[BasilDV]

Hi @chiliplant

You've provided an unknown number.

If you are a TPG Singapore customer, then please contact their support here:

Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page at https://www.facebook.com/TPG-Singapore-785533401811953/ for further assistance regarding your concern.

TPG Mobile: https://www.tpgmobile.sg

Please be advised that TPG AU & TPG SG are 2 separate entities.

BasilDV