I was told i needed to contact my old privider to transfer over. I cant recieve my code now to register with TPG

[RSNelson2022]

My old provider cancelled at my request and I can't make calls or recieve my code to register. Help please....

[Angeli]

Hi @RSNelson2022, 

Welcome to TPG Community! 

Your SIM with your current mobile provider must remain active until the number gets ported to us. Is it still active? 

[RSNelson2022]

No, I should have rung them but cancelled online... can you send my verification code via email?

[RSNelson2022]

No, I should have rung them but cancelled online. Can you send my verification code via email?

[RSNelson2022]

What should I do now?

[RSNelson2022]

Hello??? I can't ring anyone atm! Otherwise I would ring telstra and reconnect...

[Angeli]

Hi @RSNelson2022, 

Let us help you here. Can you please confirm if you are porting your mobile number or getting a new mobile number from us?