Incoming calls/texts not working

[Rica_R]

Hi @dmananderson,

Thanks for letting us know about this issue. I would like to have a better understanding of your situation to address your request. Please PM us with your details like customer ID or username of the concerned account.

How do I private message (PM) in the community?

[alicec1982]

I have had the same issue for a month now, still no resolution

[BasilDV]

Hi @alicec1982

We'd like to check the status of your service and see what we can do to resolve this as soon as possible.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[BasilDV]

Hi @alicec1982

We understand that our team has been in touch and the case has been resolved.

You've confirmed that both incoming calls and SMS are working.

Have a good day!

BasilDV

[Whalleyd]

Same issue had the run around for 3 weeks now. Just cancelled my mobile service after 14 years as a loyal customer and went to Vodafone direct. Took 10 mins to get phone up and running. No help from TPG after being told repeatedly that "its been elevated to Tech 2".. In 3 weeks made a phone call every day to ask "Whats going on with my phone???" Can only be B/Sd Too so many times..