Insufficient balance for international calls

[zhenggangb]

Hi,

When I make international calls recently, tpg reminds me my account balance is insufficent.

However my account invoice is due to be issued 17/12/2021. It works normally during the past several months.

Could you please double check for me?

Thanks very much.

[BasilDV]

Hi @zhenggangb

Thanks for reaching out.

I checked the account number that you've provided via PM, but it shows that it's been disconnected.

Also, it is not for the TPG Mobile account, it is for your Home wireless broadband.

Please provide the correct account details via PM to check on this further.

BasilDV