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International calls and “insufficient account balance”?

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CGS
Level 2
Level 2

I am trying to make a call the the US but keep getting a message that says my account balance is insufficient to make the call? My account is paid and up to date, what do I have to do to make this (very important!) call. PLEASE HELP!

1 ACCEPTED SOLUTION

Accepted Solutions
CGS
Level 2
Level 2

To fix my problem of trying to call an international number, I needed to add balance to my account (which is a small plan and does not include international minutes). After adding $10 balance to my account I was able to go ahead with my phone call.

 

This link was helpful:

https://community.tpg.com.au/t5/Accounts-and-Billing/How-to-add-Mobile-Prepaid-Balance/td-p/16936

As was this link:

https://community.tpg.com.au/t5/SIM-Only-Plans/TPG-Mobile-International-Call-Troubleshooting/td-p/83...

View solution in original post

2 REPLIES 2
Riezl
Moderator

Hi @CGS , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

CGS
Level 2
Level 2

To fix my problem of trying to call an international number, I needed to add balance to my account (which is a small plan and does not include international minutes). After adding $10 balance to my account I was able to go ahead with my phone call.

 

This link was helpful:

https://community.tpg.com.au/t5/Accounts-and-Billing/How-to-add-Mobile-Prepaid-Balance/td-p/16936

As was this link:

https://community.tpg.com.au/t5/SIM-Only-Plans/TPG-Mobile-International-Call-Troubleshooting/td-p/83...

View solution in original post