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International roaming Call and sms NOT working

hsiriwan
Level 2

In Thailand now and already call TPG prior leaving Australia. Arrived and receive SMS OK but can NOT reply Sms or Call out. No one from Australia can call in either. Can someone assist please?

2 REPLIES 2
Angeli
Moderator

Hi @hsiriwan,

 

Welcome to TPG Community!

 

Kindly log in to your TPG My Account and check if the International Roaming is activated. The roaming services may be disabled; hence, you are unable to send out SMS and make an outgoing call.

 

Let me know if you need further help.

 

Regards,

Angeli

Angeli
Moderator

Hi @hsiriwan,

 

Kindly private message the following, so we can assist you with your international roaming activation:

 

TPG customer ID or account username:

Registered name:

TPG mobile number:

Date of birth:


How do I private message (PM) in the community

 

Thanks,

Angeli