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International roaming Not Working

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alanhuang
Level 2
My international roaming was enabled before I left Australia. But it never works since I arrived in Singapore.......

I shall be grateful if someone knows how to resolve this?
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @alanhuang

 

This has been raised to our Mobile team and a case manager will be in touch with you via Email for further assistance.

 

BasilDV

View solution in original post

5 REPLIES 5
BasilDV
Moderator

Hi @alanhuang

 

Welcome to the Community!

 

We tried to search for your account using your community details to no avail.

We'd like to check the status of your TPG AU Mobile for better understanding of the situation.

 

BasilDV

alanhuang
Level 2

Hi there,

My AU mobile number is 04XXXXXXXX.

I am now in Singapore. I enabled my international roaming before I left Australia last month. Unfortunately my number has never worked here.

BasilDV
Moderator

Hi @alanhuang

 

We'd like to raise this with our Mobile support team.

Please send me a PM with the best Email address for them to contact you.

 

How do I private message (PM) in the community

BasilDV

alanhuang
Level 2

My email:
 

BasilDV
Moderator

Hi @alanhuang

 

This has been raised to our Mobile team and a case manager will be in touch with you via Email for further assistance.

 

BasilDV

View solution in original post