International roaming Not Working

[alanhuang]

My international roaming was enabled before I left Australia. But it never works since I arrived in Singapore.......

I shall be grateful if someone knows how to resolve this?

[BasilDV]

Hi @alanhuang

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to check the status of your TPG AU Mobile for better understanding of the situation.

BasilDV

[alanhuang]

Hi there,

My AU mobile number is 04XXXXXXXX.

I am now in Singapore. I enabled my international roaming before I left Australia last month. Unfortunately my number has never worked here.

[BasilDV]

Hi @alanhuang

We'd like to raise this with our Mobile support team.

Please send me a PM with the best Email address for them to contact you.

How do I private message (PM) in the community

BasilDV

[alanhuang]

My email:
 

[BasilDV · Accepted solution]

Hi @alanhuang

This has been raised to our Mobile team and a case manager will be in touch with you via Email for further assistance.

BasilDV