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International roaming not working even though I had enabled it before leaving

Rajiv
Level 2

Hello,

 

I had enabled international roaming before leaving Australia to India and I even got the sms and email confirmations for the same. However, I see No Service since I landed in India and unable to use international roaming. I need this badly for my work. I cannot even sign-in to my online account to check as it requires an OTP. Also, unable to call TPG due to no service and I couldn't find an email ID of TPG for customer complaints. Hence thought of posting my issue here. Please help. 

1 REPLY 1
BasilDV
Moderator

Hi @Rajiv 

 

Have you tried to manually select a network?

 

Please send us a private message with your account details for further checking.

 

BasilDV