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Locked SIM

maxhfw70
Level 2

Hi,

I have accidentally locked my SIM card and need a PUK code to unlock it.

To retrieve a PUK code, I need access to my TPG online account, but I have forgotten my login details.

To reset my password requires TPG sending a new temporary password to my phone.

But my SIM is locked, so I can't access my phone messages.

I am unable to call the support line as my SIM is locked.

 

Could you please advise, bearing in mind that I am unable to use my phone?

 

Regards,

Max

 

1 REPLY 1
Aubrey
Moderator

Hello @maxhfw70, you can send us a private message with your customer ID or username and we can go from there. 

 

Thanks,

Aubrey