TPG Community

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Lost SIM Card- need replacement

Level 1a
I have misplaced my SIM card and need a replacement... what should I do?

Hi @blee83 


Welcome to TPG Community!


To process a replacement SIM card, I'll arrange a call from our Mobile team to discuss the process.


Please send me a PM with your customer ID number along with your preferred time and best number to be contacted.


How to send a PM? Click here.





Hi @blee83 ,


Thanks for sending us your details. We tried to use your given information and community details to pull up the account unfortunately it does not show any matching records. Please PM us your (Customer ID or the home phone number on file).




Thank you for providing your account details, @blee83 


However, this community page is dedicated for TPG Austalia. To assist you with your concern, please email Singapore Mobile Team at or visit their Facebook Page for further assistance with your query.


Please understand that though TPG AU & TPG SG are under the same umbrella, TPG AU is still operating independently as a separate entity and has a different database from TPG SG.