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Lost SIM Card- need replacement

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Level 1a
I have misplaced my SIM card and need a replacement... what should I do?
6 REPLIES 6
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Moderator

Hi @blee83 

 

Welcome to TPG Community!

 

To process a replacement SIM card, I'll arrange a call from our Mobile team to discuss the process.

 

Please send me a PM with your customer ID number along with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

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Moderator

Hi @blee83 ,

 

Thanks for sending us your details. We tried to use your given information and community details to pull up the account unfortunately it does not show any matching records. Please PM us your (Customer ID or the home phone number on file).

 

Cheers!

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Moderator

Thank you for providing your account details, @blee83 

 

However, this community page is dedicated for TPG Austalia. To assist you with your concern, please email Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page for further assistance with your query.

 

Please understand that though TPG AU & TPG SG are under the same umbrella, TPG AU is still operating independently as a separate entity and has a different database from TPG SG.

 

Regards,

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Level 1c

Hi
I lost my simcard xxxxxso could you please send me a new SIM card in my address again asap Address xxxxxxxcourts marrara Email xxxxxn@yahoo

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Level 1b

xxxx kalid xxxx 
Contact no 0411xxxxxx
Preferred time 9 Am to 3 pm
Tnx

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Moderator

Hi @5254681,

 

Thanks for posting your details.

 

We raised this to our Mobile Team and arranged one of our Mobile Specialists to contact you tomorrow between 10-12NN AEDST.

 

Make your to keep your mobile/phone available and let us know how it will go.

 

Cheers!

 

 

xxxx kalid xxxx 
Contact no 0411xxxxxx
Preferred time 9 Am to 3 pm
Tnx