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Mobile Cancellation Not Yet Done

hos_au
Level 2

Hello,

I had called TPG support on the 14th of March which was day before yesterday and requested to cancel my Mobile Plan. I was transferred to a Cancellation Specialist who confirmed the cancellation was done and said I would be receiving a cancellation email within 24-48 hours. I haven't received any email and when I login to my TPG online account it still shows active. Can someone please confirm if the plan has been cancelled and I will not be further billed.

 

Thank you

1 REPLY 1
Anonymous
Not applicable

Hi @hos_au

 

We'll check on your account status. Do send us a private message with your TPG mobile number please. 


How do I private message (PM) in the community
 

Regards, 

Angeli