Mobile Data Exceeded, can't add additional data

[JoelG]

How do I add additional data when I exceed my data limit?

Can I set this up to add automatically? 

I tried adding additional prepaid balance but I still don't have access to data.

[Erika]

Hi @JoelG, 

Welcome to the Community!

We tried to search for you in our system but we cannot confidently confirm your account number. Can you PM us your customer ID so we can take a closer look and troubleshoot the correct info. 

For your reference, please view this link on How do I private message (PM) in the community