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Support team rudely hand up the phone line after a 45 mins call without solve the problem~

Level 3

Support team rudely hand up the phone line after a 45 mins call without solve the problem~

After I called back, the other support team mate said he can't find out who was talking with me before, and there is no record.

Ridiculous!

1 REPLY
Moderator

Hi @vivian83,

 

Our support team is currently investigating the intermittent international call issue you are experiencing.

 

Based on the records on last night's call, you were about to be transferred to a mobile supervisor. We did not detect any indication that the call was disconnected.

 

Our mobile technical specialist has tried to contact you today to provide and gather further information.

 

Let us continue the discussion on your other thread to avoid redundancy and confusion.

 

Thank you,