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Hi @Nelson,
Welcome to TPG Community!
We are sorry to hear about the experience, I was able to locate your account using your Community details and I I'll be arranging a call back assistance regarding your mobile account.
One of our Mobile specialist will be in touch between 6pm to 7pm today. Thank you.
Hi Nelson,
Our Mobile specialist tried to contact you however, number is unreachable. May we know your preferred time and number for the call back?
Hi @Nelson,
We haven't received a response from you since Friday. Please send us a PM with your preferred time and call for assistance regarding your concern.
Regards,