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Mobile SIM registration

Nelson
Level 2
Level 2
‎16-05-2019 06:17 PM
I followed the steps to activate it, I clicked activate and it says awaiting service activation on the status. I don't know what to do.
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4 REPLIES 4
Rica_R
Moderator Moderator
Moderator
‎17-05-2019 05:48 PM

Hi @Nelson,

 

Welcome to TPG Community!

 

We are sorry to hear about the experience, I was able to locate your account using your Community details and I I'll be arranging a call back assistance regarding your mobile account. 

 

One of our Mobile specialist will be in touch between 6pm to 7pm today. Thank you. 

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Nelson
Level 2
Level 2
‎17-05-2019 07:24 PM

Screen Shot 2019-05-17 at 7.23.05 pm.png

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Rica_R
Moderator Moderator
Moderator
‎17-05-2019 07:47 PM

Hi Nelson, 

 

Our Mobile specialist tried to contact you  however, number is unreachable. May we know your preferred time and number for the call back? 

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Will
Moderator Moderator
Moderator
‎19-05-2019 08:27 PM

Hi @Nelson,

 

We haven't received a response from you since Friday. Please send us a PM with your preferred time and call for assistance regarding your concern.

 

Regards,

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