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Mobile SIM registration

Nelson
Level 2
I followed the steps to activate it, I clicked activate and it says awaiting service activation on the status. I don't know what to do.
4 REPLIES 4
Jhoey
Moderator

Hi @Nelson,

 

Welcome to TPG Community!

 

We are sorry to hear about the experience, I was able to locate your account using your Community details and I I'll be arranging a call back assistance regarding your mobile account. 

 

One of our Mobile specialist will be in touch between 6pm to 7pm today. Thank you. 

Nelson
Level 2

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Jhoey
Moderator

Hi Nelson, 

 

Our Mobile specialist tried to contact you  however, number is unreachable. May we know your preferred time and number for the call back? 

Will
Moderator

Hi @Nelson,

 

We haven't received a response from you since Friday. Please send us a PM with your preferred time and call for assistance regarding your concern.

 

Regards,