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Mobile data not working

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Level 1

I updated my NBN bundle last week to increase speed of internet, and since then, I have had no mobile data.

My mobile asks me to "Sign in to network".

I have attempted getting this sorted via the Online Chat, and each time they want to transfer me to another department, which NEVER WORKS. 

I want this sorted ASAP. A week without mobile data and no help in getting it 'turned on' is not acceptable.

Admin - please PM me to get this sorted NOW.