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Mobile data problems - Apple IOS 13 bug

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Community Manager

Hi Community,


We're aware of reports from TPG Mobile customers using iPhones (models 6S and newer) about issues with intermittent loss of mobile data (4G).

 

We recommend you upgrade your iPhone to the latest IOS.

 

How to update your IOS?

 

To update your IOS or check if your software is up to date, go to Settings > General > Software Update.

 

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How to check what IOS you currently have?

 

If you're not sure which IOS version your iPhone is running, go to Settings > General > About > Software Version.

 

Please note if you have an iPhone model 6 or earlier, the latest IOS update available to you is currently IOS 12.

 

For more information on the IOS bug

 

Check out https://support.apple.com/en-us/HT210393. Here is an extract describing the data issue affecting some customers:

 

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iOS 13.2.2

 

iOS 13.2.2 includes bug fixes and improvements for your iPhone. This update:

  • Fixes an issue that could cause apps to quit unexpectedly when running in the background
  • Resolves an issue where iPhone may temporarily lose cellular service after a call
  • Addresses an issue where cellular data may temporarily not be available
  • Fixes an issue that caused replies to S/MIME encrypted email messages between Exchange accounts to be unreadable
  • Addresses an issue where using Kerberos single sign-on service in Safari may present an authentication prompt
  • Resolves an issue where charging may be interrupted on Yubikey Lightning-powered accessories

 

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