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Mobile- Not receiving calls

Level 1a
Hi I am not receiving calls on my mobile
The waiting time on telephone support is rediculous

Hi @NeethaBinesh ,


Welcome to TPG Community!


We're sorry to read that you are having an issue with your mobile service. We are unable to retrieve your account using your community details; hence, kindly private message to us your TPG mobile number or customer ID, so we can further assist.


To know how to send a PM, please see here.




Level 1a
Discovered today I have not been able to receive calls for 2 days, waiting for telephone support. Were you able to resolve your issue?

Hi @M_Kilburn,


Welcome to TPG Community!


We were able to locate your account using your community details and have seen that you have spoken to our Mobile Specialist regarding the situation


As advised by our Mobile Specialist

  • From your mobile, dial 1214 to deactivate voicemail and remove all call diversions set on the handset.


Let us know how it goes.