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cannot send but can receive SMS on TPG Mobile on Android phone

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Level 1a

Hi,

I'm not able to send text messages using my Samsung Android phone on the TPG/Vodafone Network.  I can receive but cannot send to anyone. I checked my balance, my active plan- Sending SMS and Receiving SMS- active, Service Center Number is set to +61415011501, checked Network Provider, tried rebooting the phone, tried to restart and then send SMS to my own number, tried TPG SIM in a different handset that is known to send and receive SMS properly. Nothing works. Contacted TPG mobile support on several occasions. They could not help. 

 

If someone can help, would be much appreciated.

 

Thanks,

Alex.

1 REPLY 1
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Moderator

Hi @sato 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and reviewed the notes from our Mobile tech team.

 

All basic troubleshooting and adjustment on your account has been exhausted, but you are still unable to send an SMS. The case has been escalated to our Mobile Engineering team for further investigation and resolve this once and for all.

 

Updates will be given as soon as it becomes available.

 

BasilDV