Mobile displaying “Westnet”

[Tema]

Hello, today I activated my new sim with TPG after switching my number here from vodafone, however, my iPhone is displaying it as "Westnet". I have no plan or anything to do with Westnet so why is it showing that and not TPG? I know TPG is ran through Vodafone, so there is no reason for it to show this at all. Please, find me a fix as I do not want to see this every time I open my phone.

[Rica_R]

Hi!

Are you able to send us a screenshot of the "westnet" logo on your phone? Moreover, can you send us a PM with your TPG mobile for us to look into your account? Thanks!

Here is how to send a PM - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093
 

[Tema]

Hi, here are the screenshots. I also sent the PM. Thanks

[casper211]

Hi
Mine is displaying the same! Switched from Vodafone to TPG yesterday

[Tema]

Exact situation as me. Hopefully they’ll find a solution soon

[BasilDV]

Hi @casper211

What troubleshooting have you tried so far? Have you tried to use another smart or mobile phone to replicate the issue?

Was it working fine before? Have you tried to manually select a network?

If you are still getting the error or a different network, shoot me a PM with your Customer ID or mobile number to assist you.

BasilDV