Mobile not accepting private calls

[simonxian]

I tried calling myself from my work softphone and it calls through fine when it is set to UK number but when I set it to private it give me a message saying it could not be connected, the number you called is not accepting your call.

I just ported my number from Telstra but I did not have this issue when I was with them

[Ahra_G]

Hi @simonxian, 

I've managed to check your account and it appears that your mobile service is properly provisioned. 

Nonetheless, I'll have a member of our Mobile Specialists to contact and assist you today with the issue. 

-Ahra_G