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Mobile not working

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Level 1
Level 1

Since 6/9/19 I have been unable to use my mobile.  I cannot make a call or text.  I received advice that my prepayment outside included value was low and a charge would be made to restore it.  This does not seem to have happended.

1 REPLY 1
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Moderator

Hi @Bec,

 

Welcome to TPG Community!
 

We are here to help and are committed to turning your experience around.

 

We tried to locate your account using your community details to no avail.

 

Please send me a PM with your customer ID number or mobile phone number.

 

How to send a PM? Click here.

 

Regards,

BasilDV