Hi @0412852152,
Thanks for raising this to us, we'd love to help and clarify this with our Mobile Team, please shoot me a private message with the account details (Username/Customer ID together with the address on file) of your Mother also include your best contact number and preferred time.
Note: The account holder should be present during the call for security and verification purpsoes.
How do I private message (PM) in the community
Regards,
Hi TPG My Mum has been with TPG for several years on a plan, no prepaid. She is having an issue where when she tries to make a call, she gets the "account about to expire, please contact support etc" so i'm helping her to try and get this resolved. Please get in contact with me
