Mobile phone not working

[langur12]

I recieve your account has exspired when I try to check for messages on my mobile. Can any body help. Thank you.

[Anonymous]

Hi @langur12

The account expired means that  there is a pending balance that needs to be settle. You may log-in to My-Account and make a payment online. 

Here is an article that we created with step-by-step procedure. Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online.

I also sent you a PM related to this. You may check your inbox and reply to the message.

Regards,

I recieve your account has exspired when I try to check for messages on my mobile. Can any body help. Thank you.

[langur12]

I checked my account and there is no money to pay what do I do next this is becoming upsetting.

[Ahra_G]

Hi @langur12, once you logged in to the new TPG Mobile - My Account, it will provide you the option to 'Make Payment' if you do not need to update your saved mode of payment. 

Or, we can proceed on processing the payment on our end. Just let us know if you agree.

Thanks! 

Ahra_G