Hi TPG Support team,
My mobile data has stopped working in the past few days. Can you please look into it for me? Looking forward to hearing from you soon. Thanks!
My ID is: jzheng16
Moblie No. is 0403539109
Hi @jzheng16 ,
Welcome to the community!
We're sad to know that you're having issue with your mobile service. We're able to locate your account and ran an initail test to the service. The result shows no network issue we'd like to confirm what troubleshooting have you done so far.
Please do the following troubleshooting below. ( Skip step if done)
Let us know how it will go.