Welcome to TPG Community!
We have located an account using your community details, but we'd like to make sure that we got the right one. Are you able to PM us your TPG customer ID, Mobile Service Number (MSN) and address?
Please also PM us the "Username" you're using in logging in to TPG My Account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for sending the details via PM, @mtaikato. The account we have located using the Customer ID is for your NBN FTTN (Internet and Home Phone Service), but we have located the mobile account using the mobile number you have provided.
Can you try to log in to TPG My Account using your Mobile Service Number (MSN) as the Username?