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Need e-sim replacement

help_with_esim
Level 2

I ported to a new e-SIM, but then accidentally deleted the e-SIM, so now I can't receive calls or SMS (and therefore can't log in to the website).

 

I've filled in the identity form but heard nothing back. Can I please get some support on this - really need to get a working service. I would port out somewhere else if I could but I can't do that either without the ability to receive SMS.

 

I will PM an admin now with the details too.