No network connection for over a week

[jazzdale]

I have not had any netowrk connection since Monday last week. Service dropped out in the middle of a phone call and hasn't come back.

I have emailed customer_relations@tpg.com and helpdesk@tpg.com.au with NO RESPONSE. Not even an acknowledgement.

Payment for service was recently made successfully.

I cannot access my account online to check for issues.

[kate_]

We'll get you back online ASAP, @jazzdale. Send me a PM here and we'll get to the bottom of what's happening with your connection.

[jazzdale]

I have been sending private messages and now am informed

"You have reached the limit for number of private messages that you can send for now. Please try again later. "

I have no record of a Customer ID. I cannot access my account to check for it.

I have recently paid for my service and have proof.

Elevate this to someone who can fix this
I am a paying customer for over 10 years!