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No service after switching from Bendigo Telco to TPG

mgambino
Level 2

Hi there I have kept my old number from another service provider and TPG have just activated my account. I was told I would receive an sms on my old SIM card before I can switch to my new TPG sim card. I have not received this sms. I now have no service on either SIM card. I can't even call tech support because I have no phone. Can someone please tell me what I am supposed to do?

On my dashboard it simply says that my account is activated and ready to be used. Not true. 

 

Thanks to anyone who can help me. 

1 REPLY 1
Dann
Moderator

Hi,

 

Welcome to the Community!

 

Here's an article on our community page that can be of help to you.

Troubleshooting guides for TPG Mobile

Should you experience anymore issues, please PM us with your mobile number and full name so we can look into this.

 

Regards,

Dann